Privacy Policy

Your Satisfaction is Guaranteed

We are the manufacturers of Nutricia Metabolic products — we therefore can promise that you will receive the freshest possible product found anywhere. When you shop at, we want you to be completely satisfied with your purchase.

If we accidentally send you the wrong item, you can return the item(s) for a full refund, plus shipping costs and we will overnight the correct product(s) to you with shipping at no charge. Please read about how to return an item (return procedure and policy) and about the terms and conditions of our return policy.

Your Security at

Your personal information is secure.

The security of your personal information is one of our highest priorities at, a web site brought to you by Nutricia North America, Inc. (“Nutricia”). We implemented the best possible procedures to protect your data.

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. is secured using a Verisign Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Verisign Trusted Site Seal which demonstrates our commitment to your security.

Your Security at

We respect your privacy.

Your privacy is very important to us. We understand that your personal information is very sensitive, and we want you to feel as comfortable as possible visiting our website and using its services.

Rest assured, Nutricia will never share any of your personal information without your prior consent. This is true with the information we gather from our web site as well as through confidential medical and insurance records. The information we gather from the e-mail you send us is filed and used for enhancing the features and content of our website, it is not used or shared in any other way.

We use, not abuse, cookies.

A cookie is a technology that allows the placement of some information (such as session-based IDs) on your computer's hard drive that identifies the computer you are using. We use cookies only for purposes of identifying user navigation. We do not use cookies to associate any personal identifiable information. We do use session variables that are server based (they do not reside on your our computer). These session variables help us to identify users and are used to indicate what roles and preferences were selected by you. There is no personal identifiable information for either you or your patients used by these session variables.

We maintain strict Privacy Policies.

Keeping your personal information confidential is a top priority for all Nutricia employees. The following notice explains our Privacy Policy.

  1. We will safeguard, according to strict standards of security and confidentiality, nonpublic, personal information our customers or representatives of our customers share with us. "Nonpublic, personal information," for example, would include such information as your name, address, telephone number, social security number, date of birth, website usage either online or on applications and other forms, and medical information. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure.
  2. We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. We collect personal information about customers from the following sources:
    • From your inquiries to our customer service center via phone, facsimile, Email, mail courier, or our Website;
    • From your transactions with us, our web-affiliates or others; and
    • From your transactions with non-affiliated third parties.
  3. It is our policy that only authorized Nutricia employees who need to know your personal information will access and use it. Nutricia may contact you regarding fund solicitation, sales, or product deliveries. Nutricia workers who violate our Privacy Policies are subject to the disciplinary process.
  4. It is our policy that we will not share personal customer information (either current or former customers), outside Nutricia for any purpose other than to facilitate payment for services rendered either to the customers' insurance companies or to collection agencies, unless the disclosure has been authorized by the customer or is permitted or required by law.
  5. Registered users will be given the option to receive promotional information and newsletters via email. To receive these we require your contact information (name and email address). You can stop receiving information and newsletters simply clicking on the "unsubscribe" link at the bottom of any newsletter or promotional email. You will then be unsubscribed from receiving information and newsletters within three to four full working days.
  6. It is not the intention of this site nor do we collect information from any person we know is younger than 13. Although, for information on people under the age of 13 disclosed by parents to this site the same commitment is provided. In any case, we always strongly recommend parents to talk to their children about their use of the Internet and the information they give to Websites.
  7. Whenever we retain other organizations to provide support services on behalf of, we will require them to protect customers' personal information.
  8. To help us keep your customer information up-to-date and accurate, please contact Nutricia or if there is any change in your personal information.
  9. When necessary, we will review and revise our Privacy Policies to protect customer information.
  10. If you have a complaint or problem regarding privacy or have any question, you may e-mail us at [email protected]. We try to answer every e-mail in a timely manner.
    If you do not receive adequate resolution of a privacy related problem, you may write to the Site's Privacy Officer at:

    Nutricia North America

    PO Box 117

    Gaithersburg, MD 20884